1. Capture
Website, WhatsApp, email and client portal requests are captured into one queue.
BizApp360 Support
Ask a question, log a ticket, or get support from BizApp360.
Use the support form for tracked requests, or WhatsApp BizApp360 for quick questions. Support workflows are captured for follow-up, ownership and resolution history.
How support works
2. Prioritise
Requests are marked by priority, impact, account and package.
3. Assign
Support, sales, accounting or technical operations takes ownership.
4. Resolve
The ticket history becomes part of the client record and audit trail.